6 Resolve Pending Bet

Sometimes pending bets may occur due to unforeseen circumstances during gameplay due to network latency, system failure, system timeout and so on.

Generally, pending bet will be resolved automatically when the player relaunches the game. However, the bet will remain in pending status for some rare scenarios:

• Player did not relaunch the game after encountering an error.
• PG SOFT system did not receive any response from the operator when resolving pending bets.
• PG SOFT system receive an error response from the operator when resolving pending bets.

Default interval of pending bet resolving time is set to 60 minutes. Pending bets which exceed the interval will be resolved by PG SOFT system automatically. This interval is customizable, and every operator can have their own bet resolve interval time.

Manual resolve is required when pending bets cannot be resolved after several attempts. In such cases, the operator is required to resolve the pending bet manually, and PG SOFT will mark these bets statuses as complete after getting the confirmation from the operator.